Which is great if you're the customer..
But here's the thing, if you're using a recruitment consultant you're not really the customer. The customer is the hiring manager who will pay the recruitment firm to fill the role. And all the customer cares about is quality of people and cost, NOT your service level.
The recruitment industry hence competes on price and quality of hires, which is much more loosely linked to happy hires.
What can be done...?
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